ja9's Privacy Policy —
Your Information Is Our Responsibility

1. Introduction and Applicability

ja9 is a trusted online betting and casino platform for players in Bangladesh. We place the highest importance on your privacy when delivering our services. This Privacy Policy describes what information we collect, why we collect it, how we use it, and what steps we take to protect your information.

This Policy applies to the ja9.cam website and all services associated with it. If you do not agree with any terms of this Policy, you are requested to refrain from using our platform.

2. Information We Collect

ja9 collects various types of information. These are described below by category:

2.1 Registration and Identity Information

When you create an account on ja9, we collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and password
• User's preferred language and currency
• National ID card or passport details for identity verification (KYC) purposes

2.2 Financial Information

To process deposits and withdrawals, we collect:

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Withdrawal request details

We do not store any bank card numbers or full financial account details.

2.3 Technical and Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Pages visited and duration
• Cookies and session tokens
• Referral source (where you came from before reaching our site)

3. Purpose of Data Collection

ja9 uses your information only for specific and legitimate purposes. The main purposes are:

• Service Delivery: Managing accounts, processing deposits and withdrawals, and ensuring gaming features work properly.
• Identity Verification: Verifying age and identity in compliance with legal requirements.
• Security and Fraud Prevention: Protecting accounts and detecting suspicious activity.
• Customer Support: Providing assistance via 24/7 live chat and email.
• Technical Improvement: Enhancing platform performance and user experience.
• Responsible Gambling: Identifying problematic behaviour and providing necessary support.
• Marketing Communications: Informing you about relevant offers and promotions with your consent.

4. Data Sharing and Disclosure

ja9 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party payment processors and technology partners. These partners receive only the information needed to deliver specific services and operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose necessary information in response to court orders, lawful requests from law enforcement agencies, or other legal processes.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may form part of the transferred assets. However, in such cases we will notify you in advance and this Policy will continue to apply.

5. Cookie Policy

Various types of cookies are used on the ja9 website:

• Essential Cookies: Required for the basic functioning of the website, such as maintaining login sessions.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Used to understand usage statistics for our website.

You can control cookies from your browser settings. However, disabling certain cookies may cause some website features to stop working.

6. Data Security Measures

ja9 uses industry-standard technology and processes to protect your information:

• All data transfers are secured through SSL encryption technology.
• Passwords are stored in encrypted form — no staff member can view passwords directly.
• Access to sensitive information is restricted to authorised staff only.
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication is available.

However, no method on the internet is one hundred percent secure. We take every possible precaution, but absolute security cannot be guaranteed.

7. Data Retention Period

ja9 retains your information only for as long as necessary:

• Information of active account holders is retained for the entire duration the account remains open.
• After an account is closed, some information may be retained for a specified period due to legal obligations.
• Transaction records are kept to meet financial regulatory requirements.
• Information used for marketing communications is retained until you withdraw your consent.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Know

You can contact us at any time to find out what information we hold about you.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Deletion

In certain circumstances you can request that your personal information be deleted. However, if legal obligations exist, it may not be possible to delete all information.

8.4 Right to Withdraw Consent

You can withdraw consent given for marketing communications at any time.

8.5 Right to Data Portability

You can request to receive your own information in a structured format.

9. Privacy of Minors

ja9's services are for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. We carry out an age verification process at the time of account registration. If it comes to our attention that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

10. Third-Party Links

Our platform does not contain links to third-party websites. However, game providers (such as Pragmatic Play, Spribe, JILI, PG Soft, etc.) may have their own data collection policies when using their software, for which ja9 is not responsible.

11. Changes to This Policy

ja9 reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will notify you through a clear notice on the platform or by email to your registered address. Continuing to use the platform after changes have been made will be considered acceptance of the new policy. The date of the most recent update to this Policy will always be stated at the top of the document.

12. Applicable Law

This Privacy Policy is governed by applicable laws and regulations. In the event of any dispute, both parties will first attempt to resolve it through discussion. If a resolution cannot be reached through discussion, the appropriate legal course will be followed.